Our Shipping Policy was last updated on October 12, 2022.
Thank you for visiting and shopping at www.shopthetwist.com. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy | Shipment processing times
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
For the processing of large orders or wholesale orders kindly contact us for more information.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Kindly allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your orders will be calculated and displayed at checkout.
- Shipping method: Local courier
- Shipment cost: starting 13 AED for order less than 5 kg
- Estimated delivery time: 1-5 business days.
Shop The Twist ships to addresses within all United Arab Emirates.
Shipment Confirmation
You will receive a Shipment Confirmation Email once your order has been shipped.
Customs, Duties and Taxes
Shop The Twist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Damages
Shop The Twist is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, you can contact us by visiting this page on our website.
Shipments outside UAE | Shipment processing times
All orders are processed within 7-15 business days.
Orders are not shipped or delivered on weekends or holidays
For the processing of large orders or wholesale orders kindly contact us for more information.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Kindly allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your orders will be calculated and displayed at checkout.
- Shipping method: Courier
- Shipment cost: Shipment costs for international orders may vary depending on international rates.
- Estimated delivery time: 7-15 business days.
Shop The Twist ships internationally to KSA, Kuwait, Qatar, Oman, Jordan, Bahrain and Egypt.
Shipment confirmation
You will receive a Shipment Confirmation Email once your order has been shipped.
Customs, Duties and Taxes
Shop The Twist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Damages
Shop The Twist is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about this Shipping Policy, you can contact us by visiting this page on our website.
Returns Policy
- All beauty products orders cannot be returned once shipped.
- Cancelled orders before shipping will be refunded.
- For all other products contact us for returning your order.
Should you have any questions, feel free to contact us.